• How to Use Merge Tags in Notifications

  Overview Merge tags are shortcodes also known as custom variables and personalization tags used to insert dynamic content in your return orders email notifications. Merge tags automatically extract unique user, order, and carrier information from the AfterShip Returns database according to the return status. Each return status email has a list of merge tags displayed on the left-hand side of the aPopular

• How to Track a Return Item

  Overview This article describes how customers can track their return items once there request is approved by adding the shipment details on the return status page. Adding a tracking number Once the return request is approved by the merchant, the customer will be able to track the exchange order on the return progress page by clicking the Enter shipment (https://storage.crisp.chat/userSome readers

• Adjust Sender Name and Email Address for Email Notifications

  Overview By default, notification emails are sent by AfterShip Returns standard support email address hello@notify.returnscentermail.com. If you’d like to use your domain to send email notifications, the email sender name and reply-to address can be changed at any time: Edit sender information (https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/image131smb8.png =600x124) Go to the Sender info section in Notifications (https://admin.returnscenter.com/custoSome readers

• Manage Internal Notifications in AfterShip Returns

  Overview Internal notifications in AfterShip Returns is a feature that allows you to send important return alerts to yourself and other members of your organization. Internal notifications ensure that you stay up to date with the latest return updates, which require your immediate attention. You can decide which notifications you and yourFew readers

• How to Receive Return Request Updates by Webhook Push

  Overview Webhooks are a gateway to receive real-time updates at a particular destination you define. AfterShip Returns allows you to easily create and manage webhooks and get real-time return request updates when events of interest occur. Set up webhook push Go to Settings Webhooks in your AfterShip Returns admin (https://stFew readers

• How to Send Reminder Emails for Unreceived Items

  Overview To initiate a refund, it is important to get back the item from the shopper, especially when it is expensive. With AfterShip Return Center, merchants can send reminder emails to shoppers so that the latter can ship back the item as soon as possible. Check this guide to learn the steps. What you’ll learn In this article, we will show you: Set up reminder email (3-set-up-reminder-emFew readers