Adjust Sender Name and Email Address for Email Notifications
Overview
By default, notification emails are sent by AfterShip Returns standard support email address hello@notify.returnscentermail.com. If youβd like to use your domain to send email notifications, the email sender name and reply-to address can be changed at any time:
Edit sender information
- Go to the Sender info section in Notifications
- Click the Edit button given alongside the sender name and email address
- Edit the desired fields
a. Name: this name will be displayed on return emails
b. Email: shows in your customer-facing sections whenever we show a support email link
c. Save the changes
Verify sender email
To improve your delivery rate, verify your email address
- Click Verify or add sender emails on the Edit sender info popup
- You will be taken to the ** Sender emails ** section in the organization settings
- Click Add email and input the email address you want to send your newsletters and email notifications from
- Add the confirmation code sent to your email address and click Add
- Verify your domain by creating 3 CNAME records with the mentioned values at your domain's DNS settings to allow AfterShip Returns to send emails on your behalf
- Once entries are created at your domain's DNS settings, click Verify
For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.
Updated on: 15/04/2025