Articles on: Notifications

How to Track a Return Item

Plans: All plans Platforms: All platforms


Overview


This article describes how customers can track their return items once there request is approved by adding the shipment details on the return status page.


Adding a tracking number


  1. Once the return request is approved by the merchant, the customer will be able to track the exchange order on the return progress page by clicking the Enter shipment



  1. Customers need to input the tracking number of the exchange shipment in the tracking number field and select the carrier for the same.


If the carrier is not present on the list of supported carriers, then they can select Others



  1. Once the shipment details are added, they can get the updates on the return shipment by clicking on the Track shipment button.




AfterShip Tracking supported carriers


AfterShip Tracking supports 1,111 carriers worldwide. Find the complete list ** here **

What does each delivery status mean?


Get more info on AfterShip Tracking's delivery statuses here ** here **



For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com. ****

Updated on: 15/04/2025