Create CNAME Entry for Branded Returns Page in Namecheap

Plans: Premium, Enterprise Platforms: All platforms

Overview

A website with a custom domain reflects your brand image and enjoys better visibility. With Namecheap, create a custom domain for branded returns page and enhance SEO ranking.

Enabling SSL is mandatory due to the new Cloudflare policy. So, if you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. Connect with our support team for the same.

Add host value

Let us suppose you wish to set the custom returns page URL as https://returns.brandname.com .So, the value of the host filed will be returns.

Create CNAME entry

Go to Namecheap > Domain List > Click Manage button next to your domain > Advanced DNS > Add new record
Consider www.domains.com as your website and enter details as follows

Host: Based on the above example, returns

Points to: domains.aftership.com

Domains is a placeholder for your brand's name (i.e., antiquevase),

For the existing users, the default returns page URL will still be formatted as https://{org.short_name}returnscenter.com. Though they will receive a new domain https://{org.short_name}.aftership.com/returns with the launch of the new version of the AfterShip returns page URL.

Learn more about setting up a custom domain for branded returns page.

For the new users, the default returns page will be updated to https://{org.short_name}.aftership.com/returns automatically when they first connect and set up their store with AfterShip Returns.

TTL: Leave it unchanged

Custom domain: https://returns.yourdomain.com

Save all changes to make sure the new CNAME record is properly listed in the records.

Additional considerations

Changes to DNS settings might take some time to propagate, anywhere from a few minutes to 48 hours.
Ensure that the target URL you are pointing to is set up to handle requests to your branded returns page.

Need help?

For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 07/04/2026