Create CNAME Entry for Branded Returns Page in Cloudflare
Overview
Create a custom domain for branded returns page with Cloudflare to boost post-purchase customer engagement and improve SEO ranking. Cloudflare is a website security company that provides DNS services amongst others.
Add host value
Let us suppose you wish to set the custom returns page URL as https://returns.brandname.com. So, the value of the host filed will be returns.
Create CNAME entry
- Go to Cloudflare > Select Website > Select a domain from the drop-down menu on the top-left > DNS tab
- Consider www.domains.com as your website and enter details as follows
Host: Based on the above example, returns
Points to: domains.aftership.com
**Domains **is a placeholder for your brand's name (i.e., antiquevase),
For the existing users, the default returns page URL will still be formatted as https://{org.short_name}returnscenter.com.
Though they will receive a new domain https://{org.short_name}.aftership.com/returns
with the launch of the new version of the AfterShip returns page URL. ** Learn more > **
For the new users, the default returns page will be updated to https://{org.short_name}.aftership.com/returns
automatically when they first connect and set up their store with AfterShip Returns.
TTL: Leave it unchanged
Custom domain: https://returns.yourdomain.com
- Add record
It takes around 48 hours for the changes to take effect.
For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.
Updated on: 15/04/2025