Articles on: Custom Domain Setup

Create CNAME Entry for Branded Returns Page in HostGator

Plans: Premium, Enterprise Platforms: All platforms


Overview


HostGator provides shared, reseller, virtual private servers, and dedicated web hosting to businesses.


Note that enabling SSL is mandatory due to the new Cloudflare policy. So, if you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. Connect with our support team for the same.


Add host value


Let us suppose you wish to set the custom returns page URL as https://returns.brandname.com. So, the value of the host filed will be returns.


Create CNAME entry


  1. Go to HostGator > CPanel link > Domains > Zone editor > Select a domain and click the CName Record link beside the domain
  2. Consider www.domains.com as your website and enter details as follows


Host: Based on the above example, returns


Points to: domains.aftership.com


**Domains **is a placeholder for your brand's name (i.e., antiquevase),


For the existing users, the default returns page URL will still be formatted as https://{org.short_name}returnscenter.com. Though they will receive a new domain https://{org.short_name}.aftership.com/returns with the launch of the new version of the AfterShip returns page URL. ** Learn more > **


For the new users, the default returns page will be updated to https://{org.short_name}.aftership.com/returns automatically when they first connect and set up their store with AfterShip Returns.


TTL: Leave it unchanged


Custom domain: https://returns.yourdomain.com


  1. Add record


It can take up to 48 hours to modify the CNAME settings.



For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 15/04/2025