• Learn More About AfterShip Returns Warranty

  Overview Believing in your products means nothing if your customers don’t believe in them. The only gap between turning one-time customers into loyal customers is how they are treated and assisted post-purchase if things go haywire. Product warranties have become a prevalent method for eCommerce businesses to prove the quality of their products. A product under warranty increases a customer’s buyingFew readers

• Set Up Warranty Shipping Carriers and Locations

  Overview Under Warranty settings in the AfterShip Returns admin, merchants can now leverage the carrier accounts and shipping services originally configured to process the return shipments under Returns shipping. You can use the existing carrier accounts or add new carrier and shipping services to handle your shipping services. Additionally, merchants can add and manage multiple warehouFew readers

• Set Up Warranty Period

  Overview The Warranty Period is the timeframe within which a customer can submit a claim under a product's warranty. It specifies how long after the purchase or delivery of the product the customer can request repairs, replacements, or refunds if the product fails or has defects covered by the warranty. AfterShip Warranty allows you to set up a warranty claim period aligned with your warranty pFew readers

• Issue Store Credit for Warranty Claims

  Overview Merchants can now easily issue store credit directly through the AfterShip Warranty dashboard for warranty claims. The feature allows you to offer gift cards for warranty claims resolutions where the item can neither be replaced nor repaired and need to be returned with a single click, saving you time and improving your workflow. Merchants no longer need to log into Shopify or other platforms to issue store credit. This seamless process is handled directly in AfterShip ReturnsFew readers

• Warranty Tags and Notes

  Overview AfterShip Returns automatically creates and syncs order tags and notes to the associated Shopify orders when a warranty event is triggered. Merchants can then easily track whether an order has an active warranty claim and check the current status of that claim directly from the Shopify dashboard. This article lists notes and tags generated by AfterShip Returns for eComFew readers

• Add and Use Custom Fonts for Warranty Page

  Overview As an eCommerce merchant, it is crucial to maintain consistency regarding colors, logos, fonts, etc. across all platforms and outputs. AfterShip, in addition to our default fonts, allows you to upload custom fonts you may have designed or purchased for your brand. What you’ll learn Upload a custom font on Shopify Add the customFew readers

• Create Warranty Reason Library and Groups

  Overview For eCommerce businesses, product warranties not only assure consumers that they are protected against defects or malfunctions but also provide brands with critical data in the form of reasons customers provide while submitting warranty claims. This crucial information gives brands direct feedback on the product’s performance and durability, how customers use it, and under what circumstancesFew readers

• Customizing Warranty Replacement Order Prefix and Suffix

  Overview As a merchant using AfterShip Warranty, you have the ability to customize the order name for warranty replacement orders. This feature allows you to easily recognize warranty replacements and link them to the original order, making it easier to manage and track these replacement orders on Shopify. Whether a warranty claim is submitted with or without a Shopify order number, AfterShip allows you to apply a prefix and suffix to warrantyFew readers

• Set Up Branded Warranty Pages

  Overview AfterShip Returns offers you your own branded warranty page with full customization so you can give your customers a fully on-brand experience while they are initiating and submitting warranty claims. What you’ll learn In this article, we will show you: Warranty page customization URLs and domain Customer experience (3-cusFew readers

• Enable Warranty Claim Notifications

  Overview AfterShip Returns email notifications are designed to keep your customers informed and communicate important information at every stage of the warranty claim resolution process. AfterShip Returns lets you trigger automated email notifications for multiple scenarios. This tutorial will give you a tour of enabling automated warranty claim notifications from the AfterShip Returns admin. 📢WhatFew readers

• Warranty Claims Status Overview Dashboard

  Overview AfterShip Returns’ Warranty claim dashboard lets you easily manage warranty requests with many features and functionalities. What you’ll learn In this article, we will show you: Understanding warranty claims dashboard Warranty claim request status Shipping status UnderstFew readers

• How to Process Warranty Claim Requests

  Overview AfterShip Returns enables you to seamlessly approve, process, and reject the warranty claim requests on the RMA detail page. Go to Warranty under Add-ons in the AfterShip Returns admin Click Claims Select a claim request to open the detail page of that RMA The RMA detail page overviews six main sections !Few readers