Warranty Claims Status Overview Dashboard
Overview
AfterShip Returns’ Warranty claim dashboard lets you easily manage warranty requests with many features and functionalities.
What you’ll learn
In this article, we will show you:
Understanding warranty claims dashboard
Once a customer submits a warranty request through the warranty page, the request is automatically synced to the warranty claims dashboard in the AfterShip Returns admin.
The following information is available on the overview dashboard for you to access at a glance. You can click on a specific request to view more information about that request.
- Warranty item image
- RMA number #, also known as AfterShip Returns ID, which is unique to every request
- Warranty claim requested date
- Warranty claim status
- Current shipping status
- Customer name
Warranty claim request status
- The warranty claims dashboard contains 7 tabs to help you sort and manage the requests based on the key statuses.
- You can see the status of each request on the dashboard in different colors
Action | Status |
|---|---|
Submit | Under review |
Approve | Approved |
Process claim | In progress |
Mark as resolved | Resolved |
Reject | Rejected |
Cancel | Cancelled |
- All: All the warranty claim requests ever submitted will appear under this tab
- Under review: The warranty claim request that is successfully submitted but is yet to be manually reviewed for the desired customer action
- Approved: The warranty claim request that is manually approved to be treated as desired by the customer but not yet resolved
- In progress: The warranty claim request that is currently in process and being treated as reviewed by you, i.e., repaired, replaced, or returned
- Resolved: The warranty claim request that is marked as resolved. A resolved request typically means the customer has received the desired outcome
- Rejected: The request that is successfully submitted but is manually rejected for any further course of action. Requests that are initially approved can still be rejected from the RMA detail page
- Cancelled: The request that has been cancelled by the you during any stage of the process
Shipping status
Warranty claims settlement involves reverse logistics with products moving up and down the supply chain.
- The product for which the claim is raised will have to be returned to you by the customer for review
- Based on the review after the product collection, the replaced or repaired product will be returned to the customer.
- In both cases, the shipping status of the product will be available on the warranty claim dashboard, provided you have installed the ** AfterShip Tracking ** app
The following shipping statuses are available for you to track the items coming back to them and again the items being shipped to the customers after repair or replacement.
STATUS | DESCRIPTION |
|---|---|
Information Received | The carrier has received a request from the shipper and is about to pick up the shipment. |
In Transit | The carrier has accepted or picked up the shipment from the shipper. The shipment is on the way. |
Out for Delivery | The carrier is about to deliver the shipment or is ready for pickup. |
Failed Attempt | The carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. |
Delivered | The shipment was delivered successfully. |
Available for Pickup | The package arrived at a pickup point near you and is available for pickup. |
Exception | Custom hold, undelivered, returned shipment to sender, or any shipping exceptions. |
Expired | The shipment has had no tracking information for 30 days since added. |
Pending | New shipments added that are pending to track, or new shipments without tracking information available yet. |
Additional links
For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.
Updated on: 15/04/2025