• AfterShip Returns POS

  Overview AfterShip Returns has introduced a new Shopify POS extension app to offer seamless in-store return management for merchants operating physical retail locations. This extension allows store staff using the Shopify Point of Sale (POS) system to easily access and manage return requests, either by submitting them on behalf of customers or by processing existing return requests initiated throFew readers

• Set up AfterShip Returns on Shopify POS

  Overview This article outlines installing and integrating the AfterShip Returns and exchanges app with Shopify POS. The setup process begins by accessing the POS App Settings in the Shopify admin, where the app appears under the Sales channels once installed. Users then add the app to the POS Smart Grid, with a recommendation to place it on the Order Details screen for optimal handling ofFew readers

• How to Set Up Point of Sale (POS) in AfterShip Admin

  Overview Setting up Point of Sale (POS) in AfterShip Admin allows you to manage in-store and online returns seamlessly across your retail locations. This setup empowers staff with flexible return handling, supports Shopify exchange workflows, and enables efficient in-store return processing. Follow the steps below to complete the configuration. Demo (https://storage.crisp.chat/users/helpdesk/websFew readers

• How to Process Online Returns in Returns POS

  Overview AfterShip Returns POS integrates directly with the merchant's Returns backend. Any return request submitted through the online return portal can be retrieved and processed via the Returns POS system in-store. Shopper experience When a shopper selects Return to a retail store as their return method, an AfterShip RMA QR code is generated once the return request is approved. This QR coFew readers

• AfterShip Returns POS: Refund Workflow

  Overview AfterShip Returns POS integrates directly with Shopify’s API to support the return for refund workflow. When a return is initiated from the Returns POS interface, AfterShip creates a return record in the associated Shopify order and processes the refund via the Shopify API. If the selected refund method is store credit, the refunded amount remains on the original order. AfterShip tFew readers

• AfterShip Returns POS: Exchange Workflow

  Overview AfterShip Returns POS leverages the Shopify Exchange API to support in-store exchanges. To enable this functionality, merchants must activate the Shopify Exchange API within their AfterShip organization. The Returns POS exchange flow supports: Exchanging any item available in the store Viewing real-time invFew readers

• Exchange Fulfillment on Returns POS

  Overview Once a return for exchange request has been processed, store staff must fulfill the new exchange order to maintain accurate inventory tracking in Shopify. This guide outlines the steps that store staff should follow to properly fulfill the exchange order. Additionally, it's common for shoppers to request exchanges for items that are out of stock at the current retail location. InFew readers

• How AfterShip Return Policy Settings Apply to Returns POS

  Overview The AfterShip Returns Admin allows merchants to configure various rules that govern how return requests are submitted via the branded returns portal. However, for Returns POS used by retail store staff to process returns in person some of these rules apply differently. This guide outlines how each type of return policy setting behaves when returns are submitted through Returns POS. GFew readers