Articles on: Apps

Set Up Your Zendesk Integration

Plans: Premium, Enterprise Platforms: All platforms


Overview


Once customers’ return requests are approved, they usually have concerns related to refunds, delays, etc. Due to this, they raise support requests, and giving swift answers is important to set their mind at ease.


AfterShip Returns' seamless integration with Zendesk allows support teams to quickly assist customers.


📢 What you’ll learn


In this article, we will show you:



Generate AfterShip Returns API key


  1. Go to Organization in the AfterShip Returns settings
  2. Navigate to API keys under Developers section. Click Create API key, for premium plan users, please reach out to support
  3. Enter all the details carefully



  • Input the API key name
  • Set API Key as the signature header and turn on the toggle button to give the required permissions to the mentioned scopes AfterShip Returns
  1. Click Save to generate your API key
  2. Copy the API key to your keyboard



Connect AfterShip Returns with Zendesk


Create a Zendesk account, verify your email, and set up your helpdesk.


  1. Go to ** Apps ** in AfterShip Returns admin
  2. Click View more apps, and you will be redirected to the AfterShip Returns integration page.
  3. Find Zendesk and select it to land on the detailed integration page
  4. Select AfterShip Returns from the dropdown and then click Install app
  5. Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns for which you are establishing this integration
  6. You will be directed to the AfterShip Returns integration apps page on Zendesk. Click Install and select the account to install the app and click Install again


  1. Paste the AfterShip Returns API Key in the designated field at Zendesk
  2. Select Role and Group restrictions



Now, your customer support team will be able to access crucial details like:



  • Order number
  • RMA number
  • Exchange for anything status
  • Resolution
  • Return method
  • Return status
  • Return reason
  • Amount
  • Carrier slug
  • Tracking number
  • Refunded total
  • Quantity


For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 15/04/2025