Set Up Your NetSuite Integration

Overview

AfterShip Returns and NetSuite integration is built as a one-way integration responsible for triggering the following actions.

a. Create return authorization (RA) within NetSuite when a return approves in AfterShip Returns.

Optional configurations

b. Create an item (return) receipt within NetSuite when an item is marked as received in AfterShip Returns.

• The item receipt will be linked to the original RMA request
• For every item in an RMA, a separate receipt will be generated in NetSuite

c. Create a credit memo in NetSuite (Select either of the options)

1. When the RMA updates to refunded in AfterShip Returns. It can be a auto or manual refund to the original payment method, gift card, store credit, full refund, or an excess amount during an exchange order
2. When the RMA updates to Mark as received in AfterShip Return

• The credit memo will be linked to the original RMA request

Important information

• The integration is still in the beta phase. Therefore, we cannot guarantee a seamless plugin or that it will meet the requirements for all NetSuite configurations
• We are open to making minor adjustments and incorporating customization to fulfill merchant needs wherever possible. However, unique customizations may incur additional charges
• We advise using our webhook via the NetSuite connector for a fully-customizable solution
• Though the setup is simple, we would recommend testing the integration extensively to ensure it meets your business needs

Integration set up

1. Connect your ** ecommerce store to AfterShip Returns **
2. Connect your ** ecommerce store to NetSuite Connector **
3. Connect your AfterShip Returns account with NetSuite

a. Go to ** Apps ** in AfterShip Returns admin
b. Click View more apps, and you will be redirected to the AfterShip Returns integration page.
c. Find NetSuite and select it to land on the detailed integration page
d. Select AfterShip Returns from the dropdown and then click Install app
e. Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns for which you are establishing this integration
f. Fill in the fields below to authenticate the connection. ** Follow this guide ** to set up and find all the fields mentioned below.

• Account ID
• Consumer key
• Consumer secret
• Token ID
• Token secret
• Custom Field Of Channel OrderId (This field represents the order ID of your eCommerce platform in your NetSuite system.)

4. Click Install app
5. Select the desired option

a. Create Return Authorization when return is approved (Must enable because Item receipt and Credit Memo are both based on Return Authorization)
b. Create Item Receipt when return item is marked as received (Optional)
c. Create Credit Memo (Optional, choose either of them)

• • when return is refunded
  • when return item is marked as received

6. Click Continue

Triggers and actions

You can update the trigger options in the connection configuration settings page.

For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 23/05/2025