AfterShip Returns POS

Overview

AfterShip Returns has introduced a new Shopify POS extension app to offer seamless in-store return management for merchants operating physical retail locations. This extension allows store staff using the Shopify Point of Sale (POS) system to easily access and manage return requests, either by submitting them on behalf of customers or by processing existing return requests initiated through the online returns portal.

By integrating AfterShip Returns directly into the Shopify POS interface, merchants can now offer a consistent, efficient, and branded return experience across both online and offline sales channels. The extension supports multiple return methods, including original payment refunds, store credit, and product exchanges, giving merchants the flexibility to align return options with their business policies.

Benefits

• Create a consistent return policy and customer experience across both online and in-store transactions using a single returns platform—AfterShip Returns.
• Store staff can manage returns directly within the Shopify POS system, eliminating the need to switch between apps or platforms.
• All return requests, whether submitted online or in-store, are centralized in the AfterShip Returns dashboard, making it easier to track, analyze, and manage returns across all channels.
• Leverage AfterShip’s APIs, webhooks, or built-in integrations to sync return data with other business systems (e.g., ERP, CRM, WMS) for more efficient workflows and better customer service.
• Empower your customers with a smooth, transparent, and flexible return experience, no matter where they shop.

Prerequisites

Before proceeding, ensure

• Your Shopify store is connected to AfterShip Returns.
• The Shopify POS app is installed and set up for your physical store.
• The Shopify Exchange API is enabled as the order processing method for exchanges.

Returns POS help resources

• AfterShip Returns POS Introduction - Currently reading
• How to set up AfterShip Returns on Shopify POS
• How to set up Shopify POS in AfterShip Returns
• How to process online returns in Returns POS
• How to process in-store returns with Returns POS (Refund)
• How to process in-store returns with Returns POS (Exchange)
• How to fulfill exchange orders on Returns POS
• How AfterShip Return Policy Settings Apply to Returns POS

Updated on: 09/07/2025