Integrate Marketplacer with AfterShip Returns

Overview

Marketplacer is a versatile platform that supports both marketplace and dropshipping models, enabling enterprise-level businesses to scale and thrive in today’s dynamic eCommerce landscape. Their integrated solution simplifies the integration of third-party seller inventories into your existing eCommerce platform, unlocking a wide range of growth opportunities.

AfterShip Returns integration with Marketplacer allows marketplace owners and sellers to simplify and automate their return process and provide their customers with self-service returns solution to improve post-purchase experience.

Benefits

• Shoppers can easily submit returns through a branded returns page, simplifying the return submission process.
• Shoppers receive real-time notifications about their RMA status, improving visibility into the status of their return orders.
• Marketplace owners can manage and approve returns via a centralized dashboard, streamlining operations.
• Marketplace owners can set up return workflows to reduce manual tasks, boosting operational efficiency for customer service teams.

What you'll learn

In this article, we will discuss:

• How to Iinstall Marketplacer in AfterShip Returns
• How to generate a new API Key in Marketplacer
• Post connection actions

Install Marketplacer in AfterShip Returns

1. Navigate to the Apps section in your AfterShip Returns admin.
2. Click View more apps.
3. Search Marketplacer, click on it and you will land on the ** Marketplacer ** integration page.
4. Select AfterShip Returns from the dropdown and then click Install app.
5. Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns for which you are establishing this integration
6. Click on Install app.
7. Fill in the fields below to add and authenticate new connection.

• Enter the API endpoint and **API Key. **( Refer to this section)
• Set the Default currency (ISO 3 code) to match your store's currency.
• The password and username fields are optional.

Generate a new API Key in Marketplacer

1. Go to Marketplacer and move to the Configuration section.
2. Click Marketplacer API Keys on the side panel.
3. Copy the current API endpoint under the About the Marketplace API section.
4. Create a New API Key. Define a name and provide a description for the new API Key.
5. Input the legal name of the entity agreeing to the API Licence and click Create.

6. The generated API key will be visible under Your API Keys.
7. Once the connection is established, you will see a confirmation screen indicating a successful integration.
8. You can also see the connected Marketplacer store listed under the Installed apps in the AfterShip Returns Apps section.

Post connection actions

Once your Marketplacer store is connected to AfterShip Return, complete the following steps to give your customers a streamlined returns process.

• Step 1. Customize your return page
• Step 2. Set up and customize return notifications
• Step 3. Configure your store’s general return policy

For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 15/04/2025