AfterShip Returns Help Center
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  • Enable Return Reviews
    Overview Understanding how shoppers feel about their return experience is key to improving customer satisfaction and long-term loyalty. With Return reviews, merchants can collect feedback from shoppers once a return is resolved and analyze those insights to enhance the return experience. How return review works Return review allows shoppers to rate their return experience after the return requestFew readers
  • Item Discount Distribution for Returns
    AfterShip Returns simplifies Shopify returns for discounted items. Learn how to automate promotion eligibility recalculation, prevent over-refunds, and ensure accurate refunds.Few readers
  • Learn More About Custom Role Management
    Overview Custom roles allow organization owners and admins to design roles, assigning specific permissions to members. This ensures that the team members have limited access to the Returns and organization feature relevant to their responsibilities, helping merchants to maintain a secure and streamlined workflow. Default roles By default, there are four roles that can be assigned to membersFew readers

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