• Return Care

  Overview Managing return costs can be challenging for merchants. AfterShip Return Care is a paid protection service offered to shoppers during checkout. Customers can choose to pay a small fee when placing an order. In return, they receive free returns and exchanges if needed later. If a customer purchases Return Care, they will not be charged any return-related costs for the order, including reFew readers

• Approve and Reject RMAs in Gorgias

  Overview The AfterShip Returns and Gorgias Integration bridges the gap between customer support and return management. By bringing Return Merchandise Authorization (RMA) data and actions directly into the Gorgias sidebar, support agents can view return statuses, tracking information, and perform critical RMA operations while chatting with customers in real time. This integration eliminates theFew readers

• Edit RMA - Remove Exchange Item and Automation

  AfterShip Returns allows merchants to edit the existing RMA and remove one or more exchange items directly from the Return detail page. This feature eliminates the need to reject and recreate the entire return request.Few readers

• FedEx XML to REST API Migration Guide

  Overview FedEx is sunsetting its legacy XML API on May 1, 2026. All accounts must migrate to the FedEx REST API via AfterShip before April 30, 2026, to avoid service disruption. This guide covers everything you need to know.   Part 1: How to Update Your FedEx Account 1.1. UI based flow Follow these steps in AfterShip Shipping to migrate your existing FedEx account from XML to REST API integration.   Identify accounts that need updating: Go to the AfterShip ReFew readers

• How to Block Rejected Warranty Claims?

  Overview When rejecting a warranty claim, you now also have the option to prevent customers from submitting another warranty claim for the same line item. Once blocked, the item is marked as non-eligible for warranty, and the customer will not be able to submit another warranty claim for that item. This helps reduce repeated invalid requests and gives you more control over how warranty claims are handled. How does it work? Merchants experience When a merchant clicks ReFew readers