Reporting Return Fraud

Plans: All Plans Platforms: All platforms

Overview

When a return request is confirmed as fraudulent, merchants can report the case directly in AfterShip. These reports help train AfterShip’s fraud prevention model, which improves fraud detection for future return requests.

This feature is available on the Return Request Details page.

Where to report a fraudulent return

AfterShip Returns provides multiple ways for merchants to report fraud return cases:

On the fraud risk alert banner

On the fraud analysis card

While rejecting a return request

You can also report suspected return fraud while selecting a return reject reasons.

When resolving a return request with potential fraud risk detected

Things to consider for accurate fraud analysis

When reporting a fraud case, merchants just need to select the type of fraud they are experiencing on a return request. Moreover, consider the following points for accuracy:

Provide additional details: When you select “Other” as the fraud type, additional details are mandatory.

Undo a fraud report: If a return was accidentally marked as fraud or safe, click the Undo button. The status will be reverted, and you can then report it again correctly.

Track who reported the fraud: After a return request is marked as fraudulent, you can view who reported it in the return timeline. Additionally, the fraud reason and content will appear in the timeline as well as the fraud analysis card.
Merchants can use the “Exception” filter to quickly search for return requests marked with “Potential risk” by AfterShip or those reported as fraud by the merchant.

All these help in accurate detection and ensure full transparency within your team.

Key takeaways

Report the confirmed fraudulent return requests directly from multiple points in the return workflow, including alerts, analysis cards, and rejection or resolution actions.
Accurate reporting is important. Every fraud report helps train and improve AfterShip’s fraud prevention model for better future detection.
Fraud reports are fully transparent and traceable, allowing teams to see who reported the case and why, with the option to undo and correct mistakes if needed.

FAQs

Q. How does reporting fraud affect future return detection?

Every confirmed fraud report is used to train and improve AfterShip’s fraud detection model, making future detection more accurate.

Q. Adding additional details can be time-consuming. Is it mandatory to add details when reporting fraud?

Additional details are optional, but they become mandatory only when “Other” is selected as the fraud type.

Updated on: 11/12/2025