Learn More About Return Statuses
Overview
Merchants can trigger email notifications for 13 key return statuses to customers to convey important information throughout the returns process.
Here’s the list of statues and what each status means.
Status | Definition |
|---|---|
Return request received | When a return request is submitted successfully by a customer via the return portal |
Gift return request received | When a return request for a gift return is submitted successfully by a recipient via the return portal |
Return request approved | When a return request is approved by the merchant |
Return request edited | When a return request is edited by the merchant (specifically the refund method) |
Return request rejected | When a return request is rejected by the merchant |
Return reminder | When a return hasn't been received by a customer after {n} no. of days of the request approval |
Charge reminder | When a customer's card is 3 days away from being charged for an instant exchange. Before this, the customer will also be reminded of the card charge 7 days after the exchange order is created. |
Request expiration reminder | When a return request has no shipping updates {n} no. of days after request approval |
Return request expired | When a return request expires because of no shipping updates 28 days after request approval |
Items returned | When return items are marked as received by the merchant |
“Refund to store credit” request resolved | When a refund to store credit return request is resolved by the merchant |
“Refund to original payment method” request resolved | When a refund to original payment method return request is resolved by the merchant |
“Replace with the same item” request resolved | When a return request to replace a product with the same item is resolved by the merchant |
“Exchange for other items” request resolved | When a return request to exchange a product for other items in the catalog is resolved by the merchant |
- All notifications are triggered automatically upon each step of the returns process, if enabled.
- Notifications can be fully customized to meet your branding requirements and can be sent from your custom email addresses.
For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.
Updated on: 15/04/2025