How to Edit Shipping Information

Plans: Essentials, Pro, Premium, Enterprise Platforms: All platforms

Overview

AfterShip Returns allows merchants to edit shipping information directly on the AfterShip Returns portal. It helps you to easily edit the information and regenerate a label when there is a label generation failure due to wrong information without needing to visit the eCommerce platform to edit the order data.

📢 What you’ll learn

In this tutorial, we’ll discuss:

How to edit shipping information when auto-approval is enabled
How to edit shipping information when auto-approval is disabled

How to edit shipping information when auto-approval is enabled

Fill in the correct shipping information

Hit the Save button
Click Generate label

How to edit shipping information when auto-approval is disabled

You need to generate labels manually if you have not enabled the auto-approval option.

If the label generation fails for an order:

Go to Returns in the AfterShip Returns admin and select an order
On the RMA detail page click Approve > Generate label

If the label generation fails, click Edit shipping info
Update the shipping information > Hit the Save button

Click Generate label again
The label will now generate successfully

For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 15/04/2025

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