How to Disable RMA Creation for Unfulfilled Orders
Plans: All plans Platforms: Shopify, Wix, SFCC, API and CSV-based users, Big-commerce, Magento 2
Prevent RMA creation for unfulfilled orders feature allows you to decide whether customers can raise return requests for unfulfilled (unshipped) orders during the return window. Activating this feature will enable customers to only submit return requests on the return portal when their original orders are fulfilled during the return window.
In this tutorial, we will show you:
Disabling RMA creation for unfulfilled orders
Navigate to Order lookup in the AfterShip Returns admin
Move down to Prevent return requests for unfulfilled orders under the Return window settings
By default, the feature will be disabled. This means you allow customers to raise return requests for unfulfilled orders once the return window starts
Move the toggle to the right to activate the feature. This will allow customers to submit return requests during the return window only when their original orders are fulfilled
The setting only applies to new RMA requests created after 30.03.2023
The partially fulfilled orders, in this case, would be considered Fulfilled
The customers would see the items that are fulfilled and eligible for returns during the item selection on the return page
The unfulfilled orders that are not eligible for returns would be faded-out on the item selection page and will be listed under Non-returnable Items
For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.
Overview
Prevent RMA creation for unfulfilled orders feature allows you to decide whether customers can raise return requests for unfulfilled (unshipped) orders during the return window. Activating this feature will enable customers to only submit return requests on the return portal when their original orders are fulfilled during the return window.
📢 What you’ll learn
In this tutorial, we will show you:
Disabling RMA creation for unfulfilled orders
Disabling RMA creation for unfulfilled orders
Navigate to Order lookup in the AfterShip Returns admin
Move down to Prevent return requests for unfulfilled orders under the Return window settings
By default, the feature will be disabled. This means you allow customers to raise return requests for unfulfilled orders once the return window starts
Move the toggle to the right to activate the feature. This will allow customers to submit return requests during the return window only when their original orders are fulfilled
The setting only applies to new RMA requests created after 30.03.2023
The partially fulfilled orders, in this case, would be considered Fulfilled
The customers would see the items that are fulfilled and eligible for returns during the item selection on the return page
The unfulfilled orders that are not eligible for returns would be faded-out on the item selection page and will be listed under Non-returnable Items
For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.
Updated on: 15/04/2025
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