How to Auto-approve Return Requests

Overview

AfterShip Returns allows you to auto-approve return requests to speed up the processing of the return requests. RMAs can be approved automatically for all return shipping methods based on specific countries or regions.

Follow the article to enable Auto-approval for AfterShip Returns’ supported shipping methods, including Ship with a return label, Ship with the carrier customers choose, Return to a retail store, and Green returns.

Enable auto-approval for RMA

1. Go to Return Policy > Return routing rules in the AfterShip Returns admin.
2. Select the Return zone for which you want to enable auto-approval.
3. Click the {...} icon and select Edit rule.

4. Move to the Return shipping methods section.

• For each shipping method, you get the option of Auto-approval.
• Select the checkbox for Auto-approval to approve the return request submitted by customers through the returns portal automatically

• For Ship with a return label shipping method, it is imperative that you also set up carriers and warehouse locations and enable auto-generate return labels for requests to be approved automatically

5. Once you tick the checkbox for Auto-approval, hit Save.

Key takeaways

• Auto-approval helps speed up return processing by automatically approving eligible return requests.
• You can enable auto-approval per return zone and per return shipping method.
• Auto-approval supports all return shipping methods, including return labels, carrier-chosen shipping, retail store returns, and green returns.
• For Ship with a return label, carriers, warehouse locations, and auto-generated labels must be configured in advance.

For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 08/01/2026