Articles on: FAQs

FAQs About Easyship and AfterShip Returns Integration

1. Can merchants view the final billed amount for their return shipments created through Easyship in AfterShip Returns?

Currently, merchants cannot view the billed amount for individual return shipments. Instead, Easyship provides an invoice that includes the total shipment cost for the current billing period and any shipment adjustment costs from the previous billing period.

2. Where can I find receipts, invoices, or credit notes for return labels purchased via Easyship?

You can find all receipts, invoices, and credit notes directly in your Easyship account’s Billing section. Any adjustments to the original label charge (additional costs or refunds) will be reflected as shipment charges or refund adjustment entries in these documents.

3. Why does the initial label cost differ from the final billed amount?

The initial label cost shown in AfterShip Returns is an estimated amount based on the shipment details provided at label creation. Once Easyship receives the confirmed weight and dimensions from the carrier, the final billed amount is updated accordingly.

4. How are refund or adjustment amounts displayed in Easyship billing?

Refunds or extra charges related to a shipment are itemized as refund adjustments or shipment fees in your Easyship invoice or credit note.

5. Can I reconcile individual credit or debit line items to specific shipments?

Currently, reconciliation of specific line items to individual shipments is not supported in the Easyship UI. If you need this capability for enterprise reconciliation or auditing, please contact your AfterShip Customer Success Manager.

The Easyship account created within AfterShip is exclusively for use in AfterShip Returns. It cannot access the Easyship shipping platform and is solely intended for generating return shipping labels at discounted rates.

7. Can I access the Easyship shipping portal if my account is linked via AfterShip Returns?

No. Merchants connected through AfterShip Returns do not have access to the standalone Easyship shipping portal. All shipping activity is managed within AfterShip Returns.

8. Does Easyship automatically select the cheapest carrier service for return shipments?

Easyship can automatically choose the lowest-cost carrier service only if the merchant enables the “Auto-select cheapest carrier” feature in AfterShip Returns. Once activated, the system compares available carrier options based on shipment origin, destination, and service type to ensure the most economical rate is applied.

Learn more about Auto-selecting the cheapest carrier for shipments.

9. How can I check which carrier services are available for a specific country or route?

You can use the Easyship Shipping Rate Calculator to test different origin and destination combinations. This tool displays all supported carrier services and rates available for that route.

10. Can I use Easyship’s rate calculator to verify available services before creating a label?

Yes. It’s recommended to use the rate calculator in Easyship to confirm service availability and pricing before attempting to create a label, especially for less common shipping routes.

11. Which countries are currently supported by Easyship for return label generation?

Easyship supports label generation from a wide range of countries, primarily in the United States, Canada, United Kingdom, Germany, France, Belgium, Netherlands, Australia, New Zealand, Singapore, and Hong Kong. Easyship is gradually expanding its supported shipping services to more countries. For now, merchants must use their own carrier accounts for any countries or regions not included in the current Easyship-supported list.

12. Does Easyship support shipments to a country even if it doesn’t support shipping from that country?

Yes. In most cases, Easyship can ship to those destinations as long as the origin country is supported. The limitation typically applies to shipments originating from unsupported regions.

13. Can merchants use their own local carrier accounts to ship from unsupported countries?

Yes. If you have your own local carrier account in an unsupported country, you may be able to ship from that location using your carrier credentials. Easyship coverage gaps typically apply to merchants without local carrier accounts.

14. If I don’t have a local carrier account, can I still create return labels from unsupported regions using Easyship?

No. If your origin country isn’t supported by Easyship and you don’t have a connected local carrier account, AfterShip Returns cannot generate return labels from that region at this time.

15. Can I request support for a specific country or carrier integration through AfterShip Returns?

Absolutely. Merchants can share their country or carrier requests with their AfterShip Account Manager. These requests are reviewed by the product and logistics partnerships teams for future roadmap consideration.

Updated on: 12/11/2025