Enable Image Upload Feature on Branded Returns Page

Overview

With AfterShip Returns you can allow shoppers to upload images of purchased products they wish to return. While submitting a return request, an image can be uploaded on the branded returns page.

Enable image upload feature

1. Go to Return policy ** > **Return reasons in the AfterShip Returns admin
2. Move down to the Reason library. We have pre-populated a few return reasons for your convenience, but you are welcome to delete them and add new ones
3. To edit the existing return reason, click Edit

4. To add a new return reason, click Add reason

• Input the name of the reason
• To add a sub-reason, select Add sub-reason
• To enable comments and images upload, select the checkbox and select optional or required
• Add a brief instruction for shoppers while uploading the images (optional)

5. Click Save

The image icon will be visible alongside return reason for which you have enabled the images upload option.

Customer experience

While submitting a return request, the customer can upload the images for the return reason(s) for which you have enabled the images upload option if they select that particular reason.

For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 15/04/2025