Connect Kustomer with AfterShip Returns
Overview
Add AfterShip Return to your Kustomer support account for ease of accessing Return/warranty RMAs right inside the Kustomer support ticket window. The app fetches the RMAs associated with the ticket requester’s email address from your AfterShip Return account.
The integration aims to boost your customer support team’s productivity. Support agents do not have to leave Kustomer support ticket window to RMA updates, resulting in fewer clicks for the agent and a quick turnaround time for your customers.
What you’ll learn
In this article, we will show you:
- How to create an API key in your AfterShip Return admin
- How to connect AfterShip Return with Kustomer
- How to check whether the connection has been established successfully
Get an API key in your AfterShip admin
Step 1. Access AfterShip integration
- Go to AfterShip Returns and select Apps.
- Click View more apps and choose Kustomer from the list.
- Click the Install app to access the integration authorization page.
- Copy the AfterShip API Key and keep it aside for later use
Step 2. Confirm the integration
- Go back to AfterShip Tracking and navigate to the Apps section. You should now see Kustomer listed as successfully installed.
Install AfterShip Return in Kustomer admin
- Go to Apps > Explore Directory in the Kustomer admin
- Search AfterShip Return under the Apps Directory.
- Select AfterShip Return and click Install.
- On the confirmation screen, click Install app again and input AfterShip API Key in the apiKey field.
- Click Install.
Your AfterShip Return account is now successfully connected to your Kustomer account.
Check if the connection has been established successfully
- You can check the connection under the Apps Directory of your Kustomer account. AfterShip Return will display under the All Apps list with a green check mark labelled "Installed and up-to-date".
- Once the connection is successfully established, your team will be able to view and share the following info directly within the Kustomer ticket window for customers submitting tickets or inquiries.
- The return data sent from AfterShip to kustomer
Field | Description |
RMA number | Return merchandise authorization number. |
RMA status | The status of the RMA. |
Created at | The date and time when the return was created. |
Order number | The order number associated with this return. |
Return method | Return method of the RMA selected by shoppers when the return request is created. |
Shop now | Whether it is the shop-now return. |
Gift return | Whether the return request is a gift return request. |
Refund method | Method used for processing the refund. |
Refund amount | Amount refunded to the customer. |
Internal note | Notes from the merchant based on the return. |
Item image (return item) | Image of the return item. |
Product title (return item) | Product title of the return item. |
Variant title (return item) | Variant title of the return item. |
Quantity (return item) | Quantity of the return item. |
Product ID (return item) | Product ID of the return item. |
Variant ID (return item) | Variant ID of the return item. |
SKU (return item) | SKU of the return item. |
Price (return item) | Price of the return item. |
Return reason (return item) | The reason for the return request. |
Return subreason (return item) | The sub-reason for the return request. |
Return reason note (return item) | The note from the customer. |
Product title (exchange item) | Product title of the exchange item. |
Product ID (exchange item) | Product ID of the exchange item. |
Variant ID (exchange item) | Variant ID of the exchange item. |
SKU (exchange item) | SKU of the exchange item. |
Quantity (exchange item) | Quantity of the exchange item. |
Exchange order | The exchange order number of the return. |
Tracking number | The shipment associated with this return. |
Tracking status | The shipment status associated with this return. |
Carrier | The carrier of the shipment. |
- The warranty data sent from AfterShip to Kustomer
Field | Description |
RMA number | Return merchandise authorization number for the warranty. |
RMA status | Current status of the warranty claim. |
Warranty type | The type of the warranty claim. |
Place of purchase | Where the product was originally purchased. |
Created at | Date and time when the warranty claim was created. |
Product title (warranty item) | Product title of the warranty item. |
Variant title (warranty item) | Variant title of the warranty item. |
Item quantity (warranty item) | Quantity of the warranty item. |
Warranty reason (warranty item) | The reason why the customer needs to create a warranty. |
Warranty subreason (warranty item) | The sub-reason why the customer needs to create a warranty. |
Warranty resolution (warranty item) | The resolution of the warranty claim. |
Product title (replacement item) | Product title of the replacement item. |
Product ID (replacement item) | Product ID of the replacement item. |
Variant ID (replacement item) | Variant ID of the replacement item. |
SKU (replacement item) | SKU of the replacement item. |
Quantity (replacement item) | Quantity of the replacement item. |
Replacement order number | The replacement order number of the claim. |
Tracking number | The inbound shipment associated with this claim. |
Tracking status | The inbound shipment status associated with this claim. |
Carrier | The carrier of the shipment. |
- You can also create a test customer and ticket to see if all the information from AfterShip Return is flowing smoothly to Kustomer.
In case you face any issues, feel free to reach out to our chat support team.
Updated on: 23/01/2026