Connect Branded Returns Page to Shopify Store
Plan: All plans Platform: Shopify
Overview
Engage customers with a personalized returns page and extend your brandβs post-purchase experience. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.
Add returns page URL to Shopify store navigation
- Navigate to ** Customizations ** > Returns page in the AfterShip Returns admin.
- Move to the Add returns page to website section and copy your returns page URL.
- Go to your Shopify store admin.
- Click on Online store > Navigation > Footer/Main menu > Add menu item.
- Enter page title (e.g. Returns & Refunds) and paste it in the link field.
- Hit Save changes.
Add a hyperlink to your return policy content
- Go to your Shopify store admin.
- Click on Online store > Pages.
- Select your store's return policy page.
- Select the required text on the return policy page and link your branded returns page URL.
- Save the changes.
You can also ** set up a custom domain for your branded returns page. Checkout this tutorial to know how.
Link returns page to order details page (except for canceled orders)
- Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file.
- Add the below-mentioned code to β<div class="order--cancelled">β block.
<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p>
- Replace href value with your returns page URL.
For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.
Updated on: 15/04/2025