Articles on: Branded Returns Page

Connect Branded Returns Page to Shopify Store

Plan: All plans Platform: Shopify


Overview


Engage customers with a personalized returns page and extend your brand’s post-purchase experience. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.


Add returns page URL to Shopify store navigation



  1. Navigate to ** Customizations ** > Returns page in the AfterShip Returns admin.
  2. Move to the Add returns page to website section and copy your returns page URL.
  3. Go to your Shopify store admin.
  4. Click on Online store > Navigation > Footer/Main menu > Add menu item.
  5. Enter page title (e.g. Returns & Refunds) and paste it in the link field.
  6. Hit Save changes.


Add a hyperlink to your return policy content


  1. Go to your Shopify store admin.
  2. Click on Online store > Pages.
  3. Select your store's return policy page.
  4. Select the required text on the return policy page and link your branded returns page URL.
  5. Save the changes.


You can also ** set up a custom domain for your branded returns page. Checkout this tutorial to know how.


Link returns page to order details page (except for canceled orders)


  1. Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file.
  2. Add the below-mentioned code to “<div class="order--cancelled">” block.


<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p>


  1. Replace href value with your returns page URL.



For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.

Updated on: 15/04/2025