Articles on: Getting Started

Configure Your General Return Policy Settings

Plans : Free, Essentials, Premium, and more Platforms : Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more


Overview


This tutorial will give you an understanding of our general return policy settings, which are applied to all return requests and can be found under the Return Policy section in AfterShip Returns admin.


Return policy set up


  1. Go to Return Policy ** > **Order lookup in the AfterShip Returns admin
  2. Set up a Return window to allow customers reasonable time to return a product



  • Choose when the return window will start
    a. Order date
    b. Fulfillment date (recommended)
    c. Delivery date


  • Select the radio button for either of the three options to configure the Start from point from where the return window calculation will start.
  • Input the number of days under Ends in to specify when the return window will close from the date of start.



  • You can also configure holiday and product-specific return window to allow customers more time to return certain products. Click Add workflow.


Get a ** detailed tutorial ** to set up general and product-specific return windows here


  • Move the toggle to the right to activate to allow customers to submit return requests during the return window only when their original orders are fulfilled.


  1. Move the toggle to the right to enable customers to return gifts without interacting with the original buyer directly on the returns portal.



Setting up gift returns functionality for your store is quick and easy with AfterShip Returns. Get a ** hands-on tutorial ** to enable gift returns for your customers.


Supported plans


  • Find orders is available for all plans.
  • Return window is available for Free, Essentials, Premium, and Enterprise users but the triggers offered are limited for Free and Essentials plan users.
  • Gift returns is available for Essentials, Premium, and Enterprise users


Supported platforms


  • Find orders is available for Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza
  • Return window is available based on the eCommerce platforms.


  1. Returns window by fulfillment date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Shopline, Shoplazza, ShipStation, SalesForce, NetSuite, Google-Shopping, Ecwid-v3, eBay, Amazon, Cdiscount, Shopware, Commerce API, CSV Import


  1. Return window by order date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, Gorgias, and Zendesk


  1. Return window by AfterShip delivery date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Shopline, ShipStation, SalesForce, Ecwid-v3, Shopware, and CSV Import


  • Gift returns is available for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, and Gorgias




For any further questions or help, please contact our chat support team or reach out to us at support+returns@aftership.com.


Updated on: 15/04/2025