AfterShip Returns And Easyship Integration

Overview

AfterShip Returns now integrates with Easyship to enable merchants to offer affordable and reliable return shipping labels across domestic and international markets. Through this integration, merchants can access a wide range of global carriers and generate return labels using Easyship’s exclusive pre-negotiated rates, all without leaving the AfterShip Returns platform.

This shipping partnership streamlines the return logistics process and enables merchants to control one of the most significant post-purchase costs–return shipping. By combining AfterShip’s seamless returns workflow with Easyship’s carrier network, merchants can streamline label generation while optimizing shipping costs.

Benefits

• Exclusive pre-negotiated rates: Save up to 91% on return shipping costs with Easyship’s global rate agreements, no need for merchants to negotiate directly with individual couriers.
• Built-in shipping rates comparison: Automatically compare Easyship’s discounted shipping rates against your carrier accounts to select the most cost-effective option for return label generation.
• Seamless in-platform setup: Create and manage your Easyship account directly within AfterShip Returns—no third-party platform navigation required.

What you'll learn

• How it works
• Create and manage your Easyship account in AfterShip
• Set up return routing rules for label generation
• FAQs
• Key takeaways

How it works

Supported ship-from countries via Easyship

• Easyship provides pre-negotiated rates with major carriers across multiple countries and regions, helping merchants save on return shipping costs. The following locations are currently supported for generating return labels:

To explore Easyship’s discounted rates, visit the Easyship Shipping Rate Calculator.

• Explore the list of supported couriers and services that Easyship offers across different countries and regions. This helps ensure you're selecting the most suitable options for your return shipping needs.

• QR code support for Easyship return labels

Some couriers provide QR codes on return labels for added convenience. Below is a summary of current support:

Create and manage your Easyship account in AfterShip 

Sign up with Easyship

To enable return label generation through Easyship, merchants must create a new Easyship account directly within AfterShip Returns. Existing Easyship accounts created outside of AfterShip are not supported for this integration. This embedded setup ensures a seamless onboarding experience, allowing merchants to create, configure, and manage their Easyship account entirely within the AfterShip Returns admin, without switching platforms.

1. Go to AfterShip Returns Center admin > Ship and track > Return shipping > Shipping partners and carriers, and click Add Carrier.

2. Check country and region availability: Use the country/region filter to verify whether Easyship supports carriers in your desired return shipping location.

3. Sign up for a new account: Fill out the registration form, agree to Easyship’s terms and conditions, and click Continue to create your account.

4. Set up billing information

• Add a credit card for billing purposes.
• Define an auto-recharge threshold and amount to ensure your balance is always sufficient for label generation.

5. Select carriers and services: After creating your account, you'll be prompted to choose which couriers and services to enable.

• By default, AfterShip recommends options based on your organization’s country.
• You can confirm the default setup or adjust it later as needed.

6. Manage account settings: Once the account is active, you can view an overview and update account details anytime from the Carrier account settings page.

Billing documents

Once the Easyship account is connected and used for return shipping label generation, Easyship will automatically deduct label fees from the payment method linked to the account. Billing documents are generated by Easyship on a weekly basis, and include the following:

• Receipts: Show detailed records of individual transactions and payments made.
• Invoices: Provide a summary of all transactions for the week.
• Credit notes: Outline any refunds issued, including canceled shipments, shipping credits, and positive adjustments.

You can view and download all billing documents from the Billing tab in the Easyship account settings page within AfterShip Returns.

Set up return routing rules for label generation

Once the carrier and shipping services are enabled under a merchant’s Easyship account, the same process can be followed to configure return shipping information using Return routing rules in the Return policy section. This setup enables automatic return label generation for shoppers.

Learn more about setting up return routing rule for label generation with these help guides.

• How to manage carriers and warehouses
• How to create return labels automatically

FAQs

1. Can I charge shoppers a return fee based on the return shipping label cost?

Yes. You can configure the return cost under Return Routing Rules. To do this, set the Cost of return type as Percentage of estimated label fee. AfterShip will then display the label fee returned by Easyship as the shopper’s return cost.

Always set a fallback value in case the estimated label fee cannot be retrieved.

2. How do I get a refund if the return shipping labels are not used?

With AfterShip Returns, Easyship labels can be canceled either automatically or manually:

• Auto-cancel labels: You can trigger return request auto-expiration when there is no shipment update for 28 days after the request is approved. Learn more here.
• Manual cancellation: You can also void the label by rejecting the return request.

If the label is successfully voided in AfterShip, a refund will be processed to your account within 10 business days, once Easyship confirms the cancellation.

Some couriers (e.g., USPS) do not support on-demand voiding. In these cases, Easyship will issue a credit to your account after they receive a refund from the courier, which may take up to 30 days.

Here’s a refined and clearer version of your FAQ:

3. Can I schedule a pickup from the shopper’s address when generating return shipping labels using Easyship?

Currently, the Easyship integration only supports return shipping labels with drop-off as the handover method. Pickup from the shopper’s location is not supported at this time. Shoppers will need to drop off the return package at the designated carrier location.

Key takeaways

1. AfterShip Returns now works with Easyship, so you can generate return labels using discounted shipping rates, all in one place.
2. You can save up to 91% on return shipping with Easyship’s pre-negotiated deals with global couriers.
3. Return labels can be created from over 11 countries, including the US, Canada, UK, Australia, and more.
4. Easyship setup is fully embedded in AfterShip Returns admin. You can create an account, select carriers, and manage billing within AfterShip platform.
5. Merchants can automatically generate return labels and compare rates across carriers to optimize costs.
6. Return routing rules allow merchants to charge shoppers a fee based on label cost, with fallback options.
7. Refunds for unused labels are available via auto-cancellation or manual rejection, typically processed in 10–30 days.

Updated on: 03/07/2025