Question 1

Getting Started

Accepted Answer

Overview

AfterShip Returns is a fully automated and customizable self-serve return portal that aims to deliver a delightful and hassle-free post-purchase experience.

AfterShip Returns provides a streamlined return management solution to automate and manage the entire return workflow from return submission to resolution and offers a host of updated features like :

Branded returns page with premium customization options for better engagement
Customizable proactive email notifications
Flexible refund and exchange options aligned with your return policy
Advanced eligibility and routing rules for returns cost optimization
Interactive dashboard with advanced filter options to track and process all returns
Automated return approvals and label generation for quick processing

You can set up an automated return process for your online stores in minutes with the help of AfterShip Returns portal in just a few simple steps:

Step 1. Create an AfterShip Account

You can opt for a Free Trial or choose one of the Paid plans to suit your business needs.

Step 2. Connect your online store with AfterShip Returns

Supports Shopify, BigCommerce, WooCommerce,

Question 2

Connect Your Shopify Store With AfterShip Returns

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}#646262

Overview

AfterShip Returns is a fully automated, customizable, self-service returns portal that seamlessly integrates with your online store to help your customers submit returns without any interaction or assistance from your support team. It gives your brand your own branded returns portal equipped with flexible returns and exchange methods for a memorable and satisfying return experience.

For demonstration purposes, we will take the Shopify platform as an example and show you how to connect your store with AfterShip Returns platform in a few easy steps.

What you’ll learn

In this article, we will show you:

Install AfterShip Returns app through Shopify
Connect the Shopify store through AfterShip Returns
Return status update on Shopify

Install AfterShip Returns app through the Shopify app store

To install AfterShip Returns app for your store through the Shopify app store, follow these steps.

Go to the Shopify app store and search for AfterShip Returns app
Click Add app

Select the store you want to connect After

Question 3

Customize Return Resolution Methods

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and) more

Overview

A smooth returns process plays a major role in determining customer satisfaction and loyalty. When customers know that they can get their money back just as easily as they spend it, they’ll shop more confidently and spend more. Offering customers the right mix of methods to resolve their return requests paves the way for increased customer lifetime value and a positive returns experience.

AfterShip Returns offers your customers multiple methods to resolve their return requests and makes it easier for you to process refunds, exchanges, and store credits without the headaches. Return resolutions can be configured in your AfterShip Returns admin under Refunds and exchanges.

What you’ll learn

In this tutorial, we will show you:

Return resolutions set up
[Customer experience](#3-customer experience)

Return resolutions set up

Go to ** Refunds and exchanges ** under Return policy in the AfterShip Returns admin
AfterShip Returns supports 3 resolution methods that, when selected, will be displayed on your returns portal for customers to select when they submit a return request

a. Refund resolutions b. Exchange resolutions

Question 4

Exchange for Other Items: On-Store Setup (Shopify checkout)

Accepted Answer

**This is a legacy version **

| Plans: ${color}[#646262](Premium, Enterprise) Platforms: ${color}#646262

Overview

AfterShip Return’s Exchange for other items: Exchange on your store feature leverages your existing Shopify collections to encourage customers to opt for exchanges instead of returns by incentivizing them with bonus credits. This helps you retain and increase revenue. The Exchange on your store feature redirects your customers directly to your store website to make a new purchase in exchange for a product they want to return with their return credit.

What you’ll learn

In this article, we will show you:

Exchange for other items: In-store flow
Basic settings: Configure Shopify checkout flow
Instant exchanges
Bonus credit configuration
Exchanges of exchanges
Set up exchange recommendations
Customer experience
FAQs
Additional considerations

Exchange for other items: In-store flow

Go to ** Refunds and exchanges ** in the AfterShip Returns admin

![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000

Question 5

How to Create Return Reason Library and Groups

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

For eCommerce businesses, the most valuable thing they can get from customer returns is why they are being requested in the first place. There is no greater source of feedback than your existing customers and there is no better time to ask for it than when they are most willing to offer. This kind of data helps you make informed business decisions and shows your customers that you value their feedback.

You can easily set up return reasons and categorize them into groups, which can be found under Return reason > Return policy in the admin.

What you’ll learn

In this article, we will show you:

Setting up reason library
Setting up return reasons by product type and tag
[Customer experience](#3-customer experience)

Setting up reason library

A reason library is a collection of return reasons that will appear on the return portal that customers must select to understand why they are returning the item.

Return reasons are organized by main and sub-reasons, with the ability to enable comments and upload images to get additional feedback and virtual proof of why the products are being returned.

To set up return reasons, follow the steps below

Step 1: Add or edit return reasons

![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/screenshot-2023

Question 6

Manage Emails With AfterShip Returns Notifications Center

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

AfterShip Returns email notifications are designed to keep your customers informed and communicate important information at every stage of the returns journey. AfterShip Returns lets you trigger automated email notifications for multiple scenarios. This tutorial will give you a tour of how to set up, customize, and trigger automated returns notifications from AfterShip Returns admin.

What you’ll learn

In this tutorial, we will show you:

Email notifications set up
Email notifications customization
Merge tags (custom variables)
Multilingual notifications set up
Adjust sender name and email address

Email notifications set up

All the email notifications will be enabled by default. If you’d like to disable any of them, follow the steps below.

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